Customer Service for Libraries: Upping Our Game

Thursday & Friday July 16 & 17, 2015

University of Toronto, Faculty of Information
140 St George Street, 7th Floor
Toronto, ON M5S 3G6

What is good customer service?  How do libraries delight their customers?  How do libraries adopt a customer-centric culture?

Join our speakers and your colleagues

·         to discuss best customer service practices

·          get tips and techniques to use in your library

·         hear from top retail outlets
 
As keynotes at Computers in Libraries emphasized, delighting the customer is so important as we compete for peoples’ attention and engagement.  


Check out these talks,

Steve Denning, Author, The Leader’s Guide to Radical Management

Blog Post: http://www.libconf.com/2015/04/27/continuous-innovation-and-transformation-the-opening-keynote/

Video (you can skip the promo at the beginning!): http://www.libconf.com/2015/04/27/continuous-innovation-and-transformation-the-opening-keynote/

John Palfrey, Head of School, Phillips Academy, Board President of the Digital Public Library of America (DPLA) & Author, BiblioTECH: Why Libraries Matter More Than Ever in the Age of Google

Blog Post: http://www.libconf.com/2015/04/28/creating-a-new-nostalgia-the-tuesday-keynote/

Video: http://computersinlibraries.infotoday.com/2015/Video.aspx



Program Link



Conference co-chairs

Jane Dysart
Jane co-founded Dysart & Jones in 1992 and is an internet and social media pioneer. She created and programmed Internet World Canada for many years, and is currently the program director for KMWorld , Digital Strategy Summit, Internet Librarian, Taxonomy Boot Camp and Computers in Libraries. 

Click here for more on Jane.

Stephen Abram
Stephen, MLS, founded Lighthouse Consulting Inc. in 2013 as a marketing strategy and direction planning consultant for libraries and the information industry.  He is a renowned library trend watcher and innovator and author of Stephen’s Lighthouse blog, one of the most popular blogs in librarianship and the information industry.

Click here for more on Stephen.


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